After Sales Care

We pride ourselves on our professional service and will always endeavour for a hassle free after sales service. If you are having issues with your order or product please get in touch with our dedicated after salles care team who are ready to help.

Where Is My Order?

We aim to deliver all products as soon as possible and by the advertised leadtimes. If you are experiencing a delay you can get more information and get an update on the order update page.

How Do I Return My Item To You?

If you're not 100% happy with your product you can return it to us. You can get more information and request a return on the returns page.

I Want To Cancel My Order

If you want to cancel your order for any reason you can get more details and request a cancellation on the cancellations page.

Something Is Missing From My Order

If something is missing from your order we are ready to help you. You can get replacement parts or get more information on the missing parts page.

I Have A Damaged Item What Shall I Do?

If your product has arrived damaged, do not panic. You can report any damage and get more information on the damaged parts page.

All images are for illustrative purposes only. All dimensions are approximate and may vary with manufacturers tolerances. Dimensions contained within product names are approximate, for guidance purposes only. Unless otherwise stated, all measurements are overall including roof overhangs where applicable.

Free delivery is available to most UK postcodes. Postcodes that qualify for free delivery are always determined by our trusted couriers and any additional charges will be stated at the checkout. Our 'Pick A Day' service is for selected products only and will be highlighted on all qualifying products under the delivery section.

♦ Pick a day delivery is subject to availability. Postcode must match your delivery address, otherwise the delivery date may not be available. Pick a Day delivery is not available when Home installation is selected, you will be contacted by the installations team to arrange delivery and installation dates. Pick a Day delivery on orders placed through finance are also not available and are subject to credit checks, which are outside our control. In such cases you will be contacted to rearrange delivery. Terms & Conditions apply.